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Privacy Policy

  1. POPIA Compliance: We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA). We will take all reasonable measures to ensure the integrity and confidentiality of the personal information you provide.
     

  2. What Personal Information We Collect: We collect information you directly submit and usage data via cookies. This may include:

    • Basic contact details (name, address, phone, email);

    • Order information (billing/shipping address, payment confirmation); and

    • Usage Data (IP address, device info, browser info) collected via cookies for analytics and site improvement.
       

  3. How We Use Your Personal Information: Your information is used solely:

    • To provide Products and Services: Processing and fulfilling orders of Duwa Gin.

    • For age Verification: Age verification.

    • For Customer Support: Customer service and communication regarding your order.

    • For marketing and Advertising: Marketing communications (only with your consent).

    • For security and Fraud Prevention.
       

  4. How We Disclose Personal Information: We disclose information only for legitimate purposes: 

    • Service Providers: With vendors (e.g., payment processors, fulfillment, and shipping partners) who perform services on our behalf.

    • Legal Compliance: As required by law.
      We will not sell, rent, or share your personal information with third parties for their independent marketing use.
       

  5. Your Rights under POPIA: You have rights regarding your data, which we will uphold in accordance with POPIA:

    • Right to Access/Know: Request access to the personal information we hold about you.

    • Right to Correction: Request that we correct inaccurate personal information.

    • Right to Deletion: Request that we delete personal information we maintain about you (subject to legal obligations to retain records).

    • Withdrawal of Consent: Withdraw consent for marketing communications at any time via the unsubscribe option.
       

  6. Further Details and Contact: For more detailed information and to exercise your rights, please contact us at info@duwagin.co.za.

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